Last updated: October 16, 2026
Thank you for shopping with TheNeverPress. As an independent micro-publisher, we ship our zines, books, and prints worldwide from our home base in the United Kingdom.
We keep our operations small and our packaging eco-friendly. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
As we are a micro-press, we dispatch orders in batches:
- In-Stock Items: Orders are typically processed and dispatched within 2 to 4 business days.
- Pre-Orders and Subscriptions: Please check the product description for specific launch dates or publication timelines.
- Tracking: You will receive a confirmation email once your order has been hand-packed and dispatched. Please note that tracking is only included if you select a Tracked shipping method at checkout. Standard untracked mail will not have a tracking link.
Shipping Methods & Estimated Delivery Times
We primarily use Royal Mail to keep postage fair and accessible. Delivery times are estimates, not guarantees, and begin from the day of dispatch (not the date of purchase).
United Kingdom (Domestic):
- Royal Mail 2nd Class: 2 to 4 business days
- Royal Mail 1st Class / Tracked 24: 1 to 2 business days
Europe:
- Royal Mail International Standard: 3 to 5 business days
- Royal Mail International Tracked: 3 to 5 business days
United States and Canada:
- Royal Mail International Standard: 5 to 7 business days
- Royal Mail International Tracked: 5 to 7 business days
Rest of the World:
- Royal Mail International Standard / Tracked: 6 to 12 business days (varies by country)
Delivery may be affected by carrier backlogs, weather, seasonal volume, or customs clearance delays which are beyond our control.
Shipping Costs
Shipping charges are calculated automatically at checkout based on:
- Your destination.
- The exact weight of your order (incorporating our protective, plastic-free board envelopes).
- Your chosen delivery service (Standard untracked or Tracked/Express).
We recommend choosing a Tracked service for international orders if you require peace of mind and progress visibility.
Customs Duties, and Taxes (International Orders)
When ordering from outside the United Kingdom, your package is imported into your country and may be subject to import taxes, customs duties, and carrier handling/brokerage fees. These charges are determined by your local customs authorities and are 100% the responsibility of the customer.
European Union (EU): Following the UK's exit from the EU, packages sent from the UK to the EU may be subject to local VAT, import duties, and a postal handling fee before delivery can be completed.
- Taxes at Delivery: If VAT is not collected at checkout, you will be required to pay local VAT and processing fees to your national carrier (such as La Poste, Deutsche Post) before your zines are handed over.
United States and Canada:
Most single-book or zine shipments fall below the high US import tax thresholds, but Canada and other destinations may apply customs duties, handling fees, or GST/HST on arrival. These must be paid by the recipient if requested by the local carrier.
We recommend verifying your local import rules for small packets and printed matter before purchasing if you have concerns.
Shipping Destinations
We ship globally, which is nice. We actively send packages to the United Kingdom, United States, Canada, Europe, Australia, New Zealand, and beyond.
If your country is not accepted at checkout, please contact us at info@theneverpress.com and we will see if we can arrange a custom invoice.
Address Accuracy
Please ensure your delivery address is accurate, complete, and contains the correct postcode or zip code during checkout.
- Spot an error? Contact us immediately at info@theneverpress.com. We can easily update your details if your package has not yet been hand-packed and dispatched.
- Undelivered Packages: We cannot be held responsible for orders that go missing or are returned to us due to incorrect, incomplete, or outdated address inputs. Returned international orders can be re-shipped at the customer’s expense.
Lost, Damaged, or Delayed Packages
We do our best to package our publications securely using heavy card to prevent bending.
- Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item, and email them to us within 7 days of receipt. We will organise a replacement or refund.
- Delayed / Lost Items: International mail can occasionally get caught in customs.
- Within the UK: Please wait 10 business days after dispatch before reporting a loss.
- International: Please wait 20 to 25 business days before declaring a parcel lost. Since standard untracked shipments cannot be located mid-transit, we appreciate your patience as local postal networks process their backlog.
If your package has definitively gone missing, contact us and we will help find a solution.
Order Changes or Cancellations
If you need to change, edit, or cancel your order, please email us right away. We are happy to accommodate changes or provide full refunds as long as the package hasn't left our office. Once an order is in transit with Royal Mail, we are unable to modify, cancel, or recall it.
TheNeverPress Limited (Co. No. 08219569) is operated by GrahamThomasMedia LTD (Co. No. 08152345). VAT Registration No: GB 432574792
Registered Office Address
TheNeverPress
Office 117 The Epicentre
Enterprise Way
Haverhill
Suffolk
England
CB9 7LR