Last updated: October 16, 2026
At TheNeverPress, we take great pride in the quality, design, and production of our books, zines, and publications. If there is an issue with your order, we want to make it right.
This Refund & Returns Policy applies to physical and digital goods purchased through theneverpress.com.
UK Right to Cancel (14-Day Cooling-Off Period)
Under the UK Consumer Contracts Regulations (and for customers located within the European Union), you have the right to cancel your order within 14 days of receiving your items without providing a reason.
To exercise your right to cancel, you must notify us of your decision by emailing info@theneverpress.com within 14 days of delivery.
Eligibility & Condition for Returns
To be eligible for a standard return or exchange:
- Return requests must be submitted within 14 days of receiving your order (or within 30 days for damaged/defective items).
- Physical books, prints, and zines must be unused, unread, and in the same mint condition that you received them.
- You must provide a receipt or proof of purchase (such as your order confirmation email).
To initiate a return, please contact us at info@theneverpress.com with your order number. If your return is accepted, we will provide instructions and the return address. Items sent back to us without first requesting a return cannot be accepted.
Note: Unless an item arrived damaged or incorrect, customers are responsible for covering return postage costs.
Damages, Defective Items, or Incorrect Orders
We pack all publications carefully to ensure they arrive safely. However, if your order arrives damaged during transit, defective, or if you received the wrong item, please inspect your package upon arrival and contact us immediately at info@theneverpress.com.
Please include:
- Your order number.
- A brief description of the issue.
- Photos showing the damage or fault.
Once verified, we will arrange a replacement to be sent out immediately or issue a full refund (including shipping costs) at no additional charge to you.
Non-Returnable & Exceptional Items
Certain types of items cannot be returned or refunded:
- Digital Downloads: Instant digital publications, downloadable PDFs, or digital assets once downloaded.
- Personalised / Custom Items: Signed editions, custom-inscribed books, or bespoke prints.
- Gift Cards & Sale Items: Clearance items or digital gift vouchers (unless required by law).
Exchanges
The fastest way to exchange an item is to contact us to arrange a return. Once your return is accepted and received, you can make a separate purchase for the new publication or item.
Refunds
We will notify you once we have received and inspected your returned item. If approved, your refund will be automatically processed back to your original payment method within 5–10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund to your account. If more than 15 business days have passed since your refund was approved and you have not received it, please get in touch with us at info@theneverpress.com.
Contact Us
For any questions regarding returns, refunds, or damaged shipments, please contact us at:
TheNeverPress
Email:info@theneverpress.com